IT Department User Support Manager (M/F) – ref 1284

Centrale Nantes is a prestigious engineering school which awards degrees to engineers, Master’s students and PhD candidates upon completion of academic programmes based on the very latest developments in science and technology and on best management practices.

As a member of the Groupe des Écoles Centrales (Lille, Lyon, Marseille, Nantes and Paris), our school provides high-quality education for highly selective students.

A public institution under the supervision of the Ministry of Higher Education, Research and Innovation, Centrale Nantes has over 2,250 students, 500 staff members and 600 part-time lecturers.

Job description:

Within the IT Department (DSI), you will be the direct point of contact for users regarding any issues relating to the use of the organisation’s IT resources. Your remit will include the installation, maintenance and troubleshooting of workstations, printers and audiovisual equipment, assisting with network maintenance, and, more generally, all digital matters.

Your main responsibilities will be as follows:

• Assisting, advising and troubleshooting for users on digital matters: IT, security, telephony, audiovisual equipment, etc.

• Managing incident and support tickets

• Installing, operating and maintaining the hardware inventory, and where applicable, associated software and licences

• Monitoring the proper functioning of applications and escalating requests for improvements

• Assisting with network maintenance: patching, labelling, configuration and documentation

• Assist engineers with first- and second-level maintenance operations across the entire IT system

• Monitor interventions and troubleshooting carried out by external service providers

• Draft intervention reports, user guides and IT department technical manuals

• Keep abreast of technological developments.

Where required, you may occasionally contribute to other activities within the department.

Knowledge:

• Architecture and technical environment of information systems

• Virtualisation techniques

• Diagnosis and troubleshooting

• Deployment methods

• Performance and metrics

• Database management systems

• Programming languages

• Technical English

Operational skills

• Carrying out diagnostics

• Managing emergency situations

• Applying techniques specific to the field

• Drafting and updating functional and technical documentation

• Dealing with unforeseen circumstances

• Managing information security

• Working as part of a team

Technical skills:

• Proficiency in or knowledge of the following software and/or tools:

• Windows 10 and 11, Linux, macOS

• TCP/IP, DNS/DHCP

• Main applications: web browsers, office suites, email

• SMTP/IMAP/POP

• Security: VPN, anti-virus, firewall

Required qualities:

• Good interpersonal skills

• Ability to listen

• Teamwork

• Rigour/Reliability

• Organisational skills

• Prioritisation

Required qualifications: You hold a two-year post-secondary qualification in IT. Ideally, you will have some initial experience in a similar role.

Nature of the role

• 24-month fixed-term contract

• Open to contract staff and civil servants

• Category A – Assistant Engineer

• Full-time role – based in Nantes

• Flexible working hours

• Flexible working patterns (option to work a 4.5-day week)

• Occasional travel and events to be expected

• RTT + additional leave

• Remote working possible

• Remote working allowance

• Free parking

• 75% transport reimbursement

• Sustainable mobility allowance (for cycling or car-sharing)

• Compulsory health insurance & optional personal protection insurance

Remuneration: in accordance with the State civil service pay scales

Start date: As soon as possible

HR Contact: Éloïse LEHOUX

Manager Contact: Olivier BOUTTEVILLE

This advert refers to terms such as ‘candidate’, ‘engineer’, ‘manager’, etc. These titles are to be understood as gender-neutral and apply equally to women and men.

Centrale de Nantes is committed to equality and diversity. In line with our organisation’s CSR commitments, this vacancy is open to all.